Monday, August 25, 2008

'Mature BPO players are providing platform-based solutions to many of their customers'

The transforming BPO landscape

The last few years have seen the Indian BPO (business process outsourcing) industry ride the offshore wave to its advantage, both in terms of business as well as employment opportunities.
However, with the current slowdown in the US (a geography the Indian BPO industry has been overly dependent on), and the issues relating to sub-prime that one has seen over the last 18 months or so, it was natural to believe that the industry may be in for a rough time, in the days ahead, with a negative impact on growth and hiring. S. Vaitheeswaran, Vice-President & SBU Head, Infosys BPO, views the situation slightly differently and actually sees enough opportunities for growth, as the industry looks to go further up the value chain with new business and delivery models.

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