Wednesday, April 2, 2008

'Over 60 per cent of our revenues come from long-term contracts, where the impact from short-term fluctuations is minimal'.

Three waves that can hit Indian BPOs

Chennai, March 26 We can foresee three significant changes in the BPO (business process outsourcing) space, foresees Mr Arun Subramony, Vice-President (Global Delivery), UST Global.
The ‘three waves that can hit Indian BPOs’ are in pre- and post-processing services offered in the mortgage BPO, voice-based call centre services, and engagement/pricing models, he explains, speaking to Business Line.
“There is currently a big downturn in the volume of mortgage applications for the new and existing homes, sales of which are the lowest in 13 years. And the recent cuts in interest rates by the Fed have not triggered a surge in refinancing options,” elaborates Mr Subramony.


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