Monday, March 10, 2008

“Innovation and experiments hold the key”

‘BPO is here to stay’

The general perception is that the US slowdown will hit the software and BPO (business process outsourcing) industry. “I have a different view,” avers S. Shivakumar, CEO of iSource IT Enabled Services (
“US corporates can afford to hold on to and defer decisions on software projects. But BPO work ought to continue because it is an essential service,” he explains. “In fact, it will gather further momentum as the squeeze tightens on cost. More corporates will start thinking of outsourcing their administrative support services,” adds Shivakumar, during the course of a recent lunch-hour interaction with eWorld.


1 comment:

Anonymous said...

Yes I do agree with Shivakumar, CEO isource, that the time is really appropriate for BPO with the recent recession. More and more companies in US have started outsourcing to reduce expenses.

The touble lies for those BPOs that might have signed contracts when US dollar was very strong.