Tuesday, February 19, 2008

'There is no globally defined taxonomy of KPO'

KPO is about ‘intellectual arbitrage’

It is likely that the knowledge services phenomenon will have far-reaching consequences for the global financial services industry over the next three years, foresees Mr Egidio (Edge) A. B. Zarrella, KPMG Global Partner in Charge, IT Advisory.
“A significant shift in the boundaries between ‘outsourceable’ and ‘non-outsourceable’ activities may happen with high-value activities overtaking low-end cost arbitrage work,” he adds, during an e-mail interaction with Business Line, soon after the launch of report titled Knowledge Process Outsourcing (KPO): Unlocking top-line growth by outsourcing ‘the core’, at Nasscom on February 13, in Mumbai.

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