Monday, September 10, 2007

Tailor-made software

IT elephant

How is the IT (information technology) services industry shaping up and evolving? This is a function of the way many drivers of the industry will play out but a very important one is the role of the customer who pays for the services, say Was Rahman and Priya Kurien, authors of Blind Men and the Elephant ( http://www.sagepublicaitons.com/).

“The question is whether the customers will continue to not care how IT delivers to them or will they begin to apply stricter norms of what can be classified as success and value delivered by IT,” they add. “Other factors include the role of innovative technologies, demographics of end consumers and what they want from large businesses, the demographics of employees.”

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